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FAQs

  • Who is Sage and Cactus?
    Sage and Cactus is a home and accessories company with a team of one, Amie, who discovered her creative talents in 2018 and decided she wanted to share them with everybody. Launching on Etsy and Amazon Handmade in 2019 and then a website in 2020, Sage and Cactus items can be found in all of these places.
  • Are your products handmade?
    Everything is either lovingly handmade or designed by Amie.
  • How quickly will my order arrive?
    We aim to process orders within 7 working day. Please allow 1-3 days for your order to arrive once dispatched. This is an estimate so please allow an extra few days for your order to be delivered (especially during busy times).
  • I've changed my mind, how do I cancel or amend my order?"
    Once an order has been processed, unfortunately we are unable to amend. If you wish to cancel your order, please email sageandcactus@gmail.com with your name and order number.
  • Where is my order?
    Please allow up to 14 working days after the dispatch email for your items to be delivered. If it has still not arrived by this point then please get in touch with us at sageandcactus@gmail.com and we will look into this for you.
  • My order is damaged
    If your order has arrived damaged, please email sageandcactus@gmail.com stating your name, order number and including photos of the damage.
  • How do I return items?
    Please contact sageandcactus@gmail.com with your name and order number for your return request. You have 14 days from the date your order was delivered to return for a refund. Click herefor more returns information.
  • What postal service do you use?
    For all deliveries, we use Royal Mail.
  • How do I post wax sealed letters & envelopes?
    We would recommend using your wax seals on your letters and invites and placing them in an outer envelope to protect the seal in the postal system. Whilst it is generally fine to put your wax seals on the outer envelope, sorting machines and postal bags can make for a rough environment.
  • How do I apply the wax seals?
    Each pre-made wax seal will come with a double sided backing tape. The top layer requires peeling off to reveal the adhesive behind. Apply to your chosen stationary and press firmly for a few seconds.
  • How do I use your wax stamps?
    If you purchase a wax stamp, you will receive the brass head with your chosen engraved design and a wooden handle. Other materials needed: sealing wax, low temperature glue gun - Insert the sealing wax into glue gun and wait until the wax starts to melt. - Dispense around a 25mm circle of wax on a heat resistant surface (one that you don't mind getting messy). - Press your wax stamp into the wax firmly and leave for 5-10 seconds. - Once the wax has cooled, carefully pull the stamp from the wax. If you feel resistance, wait another 5-10 seconds and try again.
  • How does it work?
    Each item will have a description letting you know what is included with your order. Each decal will come complete with transfer tape unless otherwise stated. Instructions feature here and in the FAQs but please contact me for any questions you might have. Vinyl works best on clean, dry, flat surfaces. If the item you are applying to is washable then it is recommended to wash lightly by hand.
  • How do I apply my vinyl?
    Step 1: Clean and dry the surface thoroughly. Step 2: Peel the backing paper off the decal. If the decal clings to the backing, slowly replace and firmly rub over the clear transfer paper with a thin flat object (e.g. a credit card). Step 3: Apply your decal to your chosen surface and firmly smooth over with a thin flat object. Step 4: Slowly peel the clear transfer tape off at an angle.
  • What sizes do you do?
    Each item will specify the dimensions it's made to and will ask you to select the maximum height and length of your surface area to make sure it will fit. If nothing is selected then your vinyl will be made to the standard size for that item. If you would like anything outside of this then please get in touch to request on the contact page or via sageandcactus@gmail.com. If ordering more than one label, they will all be created to the same width, meaning the height will vary. Please see here for examples.
  • What colours do you have?
    My colour range is: White Black Grey Hunter Green Red (gloss) Orange (gloss) Gold (matte) Silver (matte) Rose Gold (metallic) Gold (metallic) Silver (metallic) Opal Holographic Pink Holographic Blue Holographic Please check individual items for colours available and click here for full up to date range
  • What font options are there?
    There are currently 16 different fonts to choose from, you can see these in more detail here.
  • Do you do custom orders?
    Please email sageandcactus@gmail.com with your request and we will see what we can do!

If you can't find the answers you're looking for then please get in touch at sageandcactus@gmail.com

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